Return Policy

1. Print on Demand Nature

At REVEL, all our items are produced strictly on demand: when you place an order, the item is created specifically for you. Because of this, we do not accept returns or exchanges if you ordered the wrong size or color, or simply changed your mind.

2. Defective or Damaged Products

We stand behind the quality of our products. In the rare case of a damaged product or a manufacturing error, we offer a free replacement or a refund. Please contact us within 14 days of delivery.

To process a claim, send clear photos showing the issue and your order number to soporte@revel-umbra.shop.

3. Lost in Transit

Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date. If the issue is our fault or the carrier's, we will cover a replacement order.

4. Invalid Address / Returned to Sender

If the courier considers the address you provided insufficient, the shipment will be returned to our production partner. You will be responsible for reshipment costs once we confirm an updated address with you.